Requisition ID: 154260
Work Area: Consulting and Professional Services
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The SAP Solution Delivery Centre (SDC) is responsible for driving customer success as ONE SAP by maximizing the adoption of SAP products across industries with accelerated ‘time-to-value', leveraging global scale and expertise through integrated right shore delivery, focusing on remote, factory services and outcome-based solutions that utilize robust processes and practices. The SDC are a global team with centers in EMEA, India, Greater China, Australia, Latin America, and North America.
We are growing a Pittsburgh based near-shore center to expand our delivery capabilities within the North American region. Our desire is to provide SAP’s customers access to the best global network of consultants with expertise in SAP’s latest technologies. The Pittsburgh near shore center will be a sophisticated Service & Knowledge organization providing unique capabilities to SAP’s customers in North America and around the globe.
EXPECTATIONS AND TASKS
Lead customer engagements for Solution Manager upgrades, configuration, design or implementations
Conduct Workshops with Business Users and IT Leads to finalize the requirement and design
Take full responsibility for the quality of the delivered tasks and is accountable for the success
Provide product expertise, architect and consulting support to SAP customers
Responsible for maintaining a high degree of customer satisfaction in addition to growing and developing reference able customers.
To provide digital transformation on the IT operation area in the future, it will be also required strong motivation to adapt new technologies, such as ITOA, AIOps and DevOps
Ability to manage multiple tasks, work in a team environment, understand and be responsive to project and customer needs.
Ability to adapt and function effectively in a fast-paced, changing environment while working under deadlines.
A record of taking initiatives, driving results and accepting increasing levels of responsibility.
Build credible relationships with peers and clients, and continuous professional learning of SAP products.
Ability to learn quickly and apply knowledge effectively.
Experience in one or more of the following topics:
SAP Solution Manager 7.1/7.2 Template Management
SAP Solution Manager 7.1/7.2 Requirements Management, Process Modelling, Process and Project Management
SAP Solution Manager 7.1/7.2 Service Desk, ITSM & Change Request Management (ChaRM)
SAP Solution Manager 7.1/7.2 Technical Operations, Business Process Monitoring & Technical Monitoring
SAP Solution Manager Test Workbench, Test Management & Defect Management
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelors or Master’s degree in: Information Systems, Engineering, Computer Science or similar STEM degree
Candidate should have Solution Manager Functional Experience or Expertise
Hands-On experience in SAP Solution Manager 7.2
Experience/ Expertise in SAP change based testing practices and tools (SAP Solman, SAP CBTA, SAP BPCA, SAP TBOM)
Familiar with Agile Software Development Mythologies
Familiar with testing strategies, technical monitoring, and incident management
Certification in SAP Solution Manager or Netweaver is preferred
Must be able to work as a team player, yet can work independently.
Must be able to lead customer engagements
Analytical, results-driven and have a solution oriented approach.
Possess exceptional interpersonal and communication skills including verbal, written presentation and listening.
Must be open to travel, and relocate to Pittsburgh, PA
SAP is not offering international relocation benefits for this role at this time
SAP is not offering visa sponsorship for this role at this time
Prefer Minimum 5 years of relevant work experience.
Prefer prior experience involving client/customer interaction (consulting engagements)
Experience implementing two or more of the following functionalities using Solution Manager: Document Management, Knowledge Management, Test Management, Solution Monitoring, Support Desk, Service Delivery, Change Management, Knowledge Transfer and Project Management
Professional experience for SAP system (ABAP and/or Java) and Database (SAP HANA, Oracle, MSSQL)
Strong ALM or Operation project experience
Experience with development project for SAP Solution Manager
Supported global companies with both large production support environments, as well as large implementation projects.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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