AssociateVice President in New York, NY, United States

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AssociateVice President

JP Morgan Chase

  • Full_time
  • Industry : Financial Services
  • image New York, NY, United States
  • Zip Code : N/A
  • image September 27th 2017

Overview

J.P. Morgan's Corporate & Investment Bank is a global leader across 
banking, markets and investor services. The world's most important 
corporations, governments and institutions entrust us with their business in 
more than 100 countries. With $21.2 trillion of assets under custody and $419.6 
billion in deposits, the Corporate & Investment Bank provides strategic 
advice, raises capital, manages risk and extends liquidity in markets around 
the world. 

Across 
our business, our goal is to help clients succeed, contribute to orderly and well-functioning 
markets and support global economic growth. 
J.P. Morgan has had a special relationship with our clients for more 
than 200 years. 

About the Application:
J.P. 
Morgan Markets is an application hosting and delivery solution for both 
internal and external clients of the Corporate and Investment Bank (CIB). It 
hosts applications across the entire lifecycle – Pre-Trade, Trading and 
Post-Trade. 

The vision of the 
CIB Markets Execution API Program is to provide discovery and commercialization 
of API and data services amongst internal and external client developers, 
through cross-business self-service on-boarding tools and a data distribution 
infrastructure 

The incumbent 
will play a key role in driving client integration efforts and managing the 
overall API platform. The position requires strong analytical and communication 
skills, a technical approach to problem solving, and the ability to work with 
different teams in a constantly changing environment. 

Key Responsibilities:
Manage end-to-end client on-boarding efforts 
including but not limited to client communications and presentations, activities 
around user provisioning, entitlement management, access certification, validation 
testing, reporting and application support 
Act as the first line of support for the API 
platform while partnering with Technology, Cyber, Compliance, Operate, Product, 
Sales and On-boarding teams globally 
Rapidly identify and remediate any client 
issues/queries while adhering to SLAs determined by the business 
Prepare internal management reporting for 
Client Service including: service delivery issues, client complaints, change 
management requests, production issues, etc. 
Take the lead in ensuring that firm wide 
security standards are adhered to for all client application integrations and 
credentials are administered only after due diligence 
Provide ad-hoc reports to business around API 
on-boarding turn-around times and track requests for audit purposes 
Monitor client activity and drive activities 
around access re-certification, client off-boarding, profile management, etc. 
in collaboration with Sales and On-boarding teams 
Engage 
with API product, Operate and on-boarding teams to identify opportunities for 
efficiencies and process improvements 

Key Skills 

Excellent communication skills 
(Oral and Written) with internal and external stakeholders 
Strong attention to detail with 
excellent problem solving skills and 
ability to work with tight deadlines 
Self-starter, able to work 
proactively to achieve results 
Prior experience in Client 
servicing or application support teams 
Experience with 
understanding server logs, Splunk dashboards, etc. 
Basic understanding 
of programming constructs especially scripting languages such as Unix, Python, 
etc. 
Proficient in 
Microsoft office products including Excel, Powerpoint, etc. 

Desired Skills 

Experience in the financial markets Knowledge 
of at least one Object Oriented Programming Language and understanding of 
Network Security 

Qualifications:
The successful 

candidate should also possess the following attributes:
Bachelors degree in Engineering, Operations, Computer Science, Information 
Systems, or a related field, or equivalent work experience 
Strong 
work ethic, self-starter who is creative with a ‘can-do’ attitude 
Ability 
to handle multiple projects simultaneously and independently, while maintaining 
a high degree of communication and escalation 
Team 
player, comfortable working in a fast-paced environment 
Organization skills, be able to prioritize 
task based on priority leve l 

Experience Required:
7-10 
years of related experience 5+ years 
experience in a client-facing role

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