The Senior Engineer works without appreciable supervision as a part of the Product Technology team (Global IT). Oversees, operates and coordinates large multi-tier systems, typically operational 24x7 basis with global users, and typically comprised of multiple technologies. Integrates multiple Information Technology (IT) technologies for delivery of system services. Executes activities relating to the operation and maintenance of computer systems including monitoring, backups, installation, configuration and operation of new and existing IT equipment. Work requires the application of technical as well as business principles and creative/analytical techniques typically acquired in a recognized four-year or more academic course of study. Implements St. Jude Medical IT specific policies, standards and procedures to accomplish assignments and resolves a broad range of issues and problems. Performs special assignments and projects as directed. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Assures that quality of services meets requirements. Remains current on developments in field(s) of expertise.
Installs, configures, and maintains Linux based operating systems in a world-wide enterprise environment consisting of Red hat Linux.
Demonstrated ability to handle technical challenges. Troubleshoot and solve problems with existing Linux-based systems quickly and completely
Utilizes monitoring systems to monitor complex heterogeneous IT assets including servers, operating systems and software to detect abnormalities in the system quickly. Works closely with monitoring team to create dashboards and necessary reports as required
Creates procedural documentation and methodologies that can be used by the team for large and complex projects.
Works closely with Networking administrators to setup F5’s, Firewalls, for new server roll outs and enhancements to existing servers
Participates as a member of a world-wide Linux administration team to ensure consistency in the application of management and administrative policies and procedures relative to Linux-based systems
Responsible for evaluating outages, reviewing impact of supported systems, and troubleshooting incident resolution. Use service management tool to respond to customer requested changes, issues, and enhancement requests. Implement configuration and security improvements as required.
Executes operational and support tasks; completes associated ticket and status reporting. Completes change requests, incident reports, checklists and other documentation as required.
Writes and creates DWI, and procedures as directed.
Assists with compliance audits as required.
Generates and interprets historical monitoring reports, including alert, outage, bandwidth, and performance reports.
Drafts proposals and/or papers, acts as a vendor liaison, and conducts presentations to customer or client audiences as well as professional peers.
Participates in Linux-related projects and initiatives to support other team members, have ability to run small to medium scale projects.
Assists in defining standards, guidelines, best practices and metrics.
Provides 24x7 On-call support as part of rotating team coverage.
Configures Storage on Linux platforms utilizing on Linux systems as needed.
Supports customer environments using virtualization technologies including VMware, Cloud etc.
Remains current on developments in field(s) of expertise as well as knowledge of the company's products, markets, objectives, and industry trends. Maintains an extensive and in-depth knowledge of existing and upcoming developments within the IT field through literature, journals, associations, and by attending conferences.
Works with considerable latitude in determining operational objectives, reports on status of reaching those objectives.
Follows applicable change management and quality control processes.
Performs disaster recovery planning and testing as required
Adheres to established checklists, Departmental Work Instructions (DWI's), Standard Operating Procedures (SOP's), and complies with other related policies and procedures
Works with management to ensure that all appropriate budget and cost containment policies are adhered to.
Establishes trust and credibility at all levels of the organization.
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Performs other related duties and responsibilities, on occasion, as assigned.
Bachelor’s Degree in Computer Science or MIS, or other field of Engineering, Business or area of functional responsibility preferred, or equivalent 5+ years of industry work experience
A relevant advanced degree and/or appropriate professional certification, i.e. Linux administration certifications and/or Cisco Networking certifications. Ability to program in an administrative language (e.g., Perl, shell scripting).
5+ years of technical experience with Linux based server operating systems administration in a medium to large completer server environment
Experience supporting Redhat Linux in production environments
2-4 years of experience working with virtualization
Working knowledge of logical volume management concepts and SAN configuration.
RHCE certification or equivalent experience
4-5 years of experience installing, configuring and managing x86 based server hardware and virtual machines
Advanced knowledge of TCPIP and DNS required.
Knowledge of advanced OS concepts such as auditing, performance profiling, and resource management.
Experience with support of Netapp and Dell Storage Foundation HA clusters in production environments
Must possess demonstrated knowledge and application of advanced concepts and practices in two or more server operating systems, server hardware, file system concepts and management.
Broad cross-disciplinary perspective with demonstrated competency in two or more of key IT technologies (e.g., server operating systems, network, storage/SAN, system backups, security, telephony, Internet-based infrastructure, public facing systems).
Demonstrated knowledge of and experience with data communications/ networking, and security implementation.
Strong (OS) Operating System administration experience in Linux. Periodic patching of systems, automation of routine activities and continuous improvement in monitoring is a must.
Must be able to respond quickly and debug Incidents and develop strategies to prevent them from reoccurring, monitoring improvements.
Learn operational procedures and must be ready to respond to Disaster Recovery situations for the supported applications.
Excellent verbal and written communication skills with the ability to influence within and across organizations, functions and business areas.
Excellent analytical, presentation, and organizational skills and the ability to meet multiple deadlines and work independently.
Must be able to manage an assignment from start to completion; must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines. Able to leverage and/or engage others to accomplish projects.
Ability to use discretion and handle sensitive/confidential information. Demonstrated ability to understand and comply with applicable regulations and Company operating procedures, processes, policies, and tasks.
Must possess advanced computer skills including a working familiarity with system management tools and utilities, spreadsheets and document applications, communication tools, and other directly relevant applications.
Must also have demonstrated effectiveness in the expeditious execution of IT transactions and the ability to work with clients as a strategic business partner.
Strong problem solving skills
Ability to travel up to 10% including international travel.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Strong organizational and follow-up skills, as well as attention to detail.
Ability to maintain regular and predictable attendance.
IT Business Relationship Management
ASJM Abbott St. Jude Medical
United States > Sylmar : 15900 Valley View Court
United States > Minnesota : One Lillehei Plaza
Yes, 10 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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