Technical Specialist in Ashland City, TN, United States


Technical Specialist

AO Smith Corporation

  • Full_time
  • Industry : Consumer Goods
  • image Ashland City, TN, United States
  • Zip Code : N/A
  • image November 17th 2017


Job description

Primary Function
The primary function of this position is to provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing for inquiries requiring extensive product knowledge. Primary customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified adequately and functional at all times. Technical Specialists work to assist callers in repair rather than replacing equipment where possible. Product specific paid training is provided. Avionics, HVAC, Electrical, Plumbing, Auto Mechanics, Maintenance, and other professinals have performed well in this position.
Often serves as the only contact to our company for current and potential customers/consumers. Primary contact is via phone.
Receive calls from service professionals and others to assist with the identification of the source of problematic conditions involving water heating equipment, related equipment, and installations.
Remain current with technical aspects of commercial, industrial, and all other water heating equipment.
Remain current with codes affecting water heating equipment and installations.
Make warranty related decisions for expensive commercial/industrial water heating and related equipment.
Provide reference numbers, as applies, to ensure warranty coverage.
Provide specification information for callers considering purchase.
Assist customers with sizing water heating and related equipment based on facility needs
Utilizes drawing system to view specifications about a product; example switch pressures
Assess caller s abilities and refers non-service professionals to service providers when needed.
Refer callers for purchasing and replacement
Document caller, installation, and product information.
Provides support for tankless and residential equipment in addition to other commercial/industrial water heating equipment.
Checks availability of parts.
Processes part orders warranty & sales.
Reviews proofs of purchase for legitimacy.
Review and generate wiring diagrams.
Review and generate water, fuel, and venting piping diagrams.
Perform other duties as assigned
One of the following combinations of education/experience: (1) Bachelor's degree in any field OR (2) Associates degree and minimum 4 years related field experience OR (3) minimum 6 years related field experience. Certifications and diplomas are considered as part of education and exerience.
Experience working on commercial HVAC equipment or commercial water heaters and boilers preferred
Familiarity with National Fuel Gas Code, National Electrical Codes, National Building Codes, and ASME standards
Understanding of the design, function, installation, operation and repair of gas water heaters and boilers (or gas furnaces/HVAC equipment)
Plumbing experience is helpful
Excellent verbal and written communication skills.
Demonstrates troubleshooting and problem-solving skills (electrical, gas, installation and plumbing)
Basic computer skills
We Offer
Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance..


User Interface Design and Development imageBengaluru, Karnataka, India NEW image May 22nd 2018
Senior PHP Backend Developer imageBarcelona, Spain NEW image October 11th 2017
java developer apigee imageBangalore, Karnataka, India NEW image December 26th 2017
Sales Engineer imagePhoenix, AZ, United States NEW image January 22nd 2018

Search Here

Recent Jobs

View All >

Decison Makers See More

Director, Technology Systems & Services

image Legacy Health System

Portland,OR,United States

Lead Business Intelligence Analyst

image Brown-Forman

Louisville,KY,United States

Manager, Information Technology (West Region)

image Diamond Resorts International

North Las Vegas,NV,United States

Senior IT Developer

image Ford Motor

Dearborn,MI,United States

Apply to job

Free & Unlimited

Gender : Male Female
Upload Resume Browse

Our Mission

To allow people seamlessly work & play together. Navigate & balance your personal interests and professional pursuits.

All in one place yet separate. Glocal Circles brings it all together.